Politique de remboursement
ESSENCE of SULPHUR - RETURNS & REFUNDS POLICY
General Returns
We have a 14 - day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@essenceofsulphur.com.
Please note that returns will need to be sent to the following address:
- Essence of Sulphur, Ground Floor, Radley House, Richardshaw Road, Leeds LS28 6LE.
Once we receive your return, we will inspect and approved returns will be processed for refund within 7 business days. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@essenceofsulphur.com
Damages and issues
Please inspect your order upon reception and contact us immediately within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on used or opened products, or request past the 14 days window.
EU CUSTOMERS - EU Consumer Rights Directive
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
To exercise this right, contact us at hello@essenceofsulphur.com within 14 days.
As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@essenceofsulphur.com
Non-Refundable Situations
Refunds are not issued for:
- Change of mind
- Wrong address provided at checkout
- Custom, postal or border control delays
- Non-payment of custom fees
- Claims made after 14 days
- Digital products once delivered
Chargebacks
Please contact us before initiating any chargebacks.