Informativa sulle spedizioni


 

ESSENCE of SULPHUR - SHIPPING POLICY

Last updated: 20 Nov. 2025

 

This Shipping Policy applies to all orders placed through our online store and is designed to comply with UK legislation, EU consumer regulations for international shipments, and GDPR requirements for the handling of customer data.


1. Processing Times

  • Orders are processed within 1–3 business days (Monday–Friday, excluding bank holidays).
  • During peak periods or promotional events, processing may take slightly longer.
  • You will receive an email confirmation once your order has been dispatched.


2. Shipping Within the United Kingdom

We ship from England to all UK addresses.

  • Standard Delivery: 2–5 business days
  • Express Delivery: 1–2 business days

Delivery times are estimates and may vary due to postal delays or factors outside our control.

 

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3. International Shipping (EU & Worldwide)

We offer international shipping to selected  EU & worldwide countries.

Contact us if your selected country is not available.

  • Delivery times vary by destination and shipping method selected at checkout.
  • EU orders are dispatched within 2-3 business days.
  • Shipping rates are calculated at checkout based on destination and weight.

Ensure shipping details are correct at time of checkut.


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4. Customs, Duties & Taxes

 

  • International customers (including EU countries) are responsible for any customs fees, import duties, VAT or handling charges imposed by their local authority.

 

  • Whether these charges are included in our products or shipping prices, they are the responsibility of the receipient.
  • Custom charges are set by destination country. Essence of Sulphur does not set, control or receive any of these charges, and cannot guarantee if charges will apply or not in advance or the amount.

 

  • Customers are responsible for checking any applicable duties or taxes, import restrictions or custom requirements before placing an order.

 

  • Failure to make duties and/or taxes payments may result in delays or parcel been returned to us.

 

Returned Packages Due to Customs Non-Payment

 

If a package is returned to us because the customer refused to pay customs duties, taxes, or failed to clear the item with customs:

  • The order will be refunded minus the original shipping cost.
  • Additional return fees charged by the carrier may also be deducted.
  • Open or damaged packages returned by customs cannot be refunded.

We recommend checking your country’s import rules before ordering.

 


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4. Order Tracking

All orders include a tracking number where available.

Tracking details will be provided via email once the order has shipped.


5. Delivery Issues

 

If your order is delayed, lost, or arrives damaged:

  • Please check your surrounding areas, neighbours or family members before claiming it delayed or lost.
  • If not found or damaged in transit, contact us at hello@essenceofsulphur.com within 7 days of the expected delivery date and we will investigate with the courier.Keep in mind courier investigation take time before any findings can be made.

 

 

Returns, Refunds & Exchanges

 

6. No Returns on Opened Products

Due to hygiene and safety regulations for cosmetic products:

We do not accept returns on opened or used products.


This is in accordance with UK Consumer Contracts Regulations, which exempt perishable or hygiene-sensitive goods once unsealed.

 

7. Unopened Returns

Unopened items may be returned within 14 days of receipt, provided:

  • Products are unused, sealed, and in original condition.
  • Return shipping is paid by the customer unless the item is faulty.

 

8. Incorrect or Faulty Items

If you receive the wrong item or a faulty product, please contact us within 48 hours with photos so we can arrange a replacement or refund.

  • Keep original packaging
  • Take photographs of the damages

Where necessary a courier investigation or claim will be submitted


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GDPR & Data Protection

 

 

We comply with UK and EU data protection laws, including the UK GDPR.

  • Your personal information is used solely for order processing, delivery, communication, and legal compliance.
  • Shipping details may be shared with third-party couriers strictly for fulfilling your order.
  • We do not sell or share your data with any other third parties.

 

For full details, refer to our Privacy Policy.


 

For shipping or delivery enquiries, please contact us at:

hello@essenceofsulphur.com

Please include order number to fast track assistamce